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Privacy Policy

How Sites Print Lab collects, uses and protects your personal information.

Last updated: 25 March 2025

1. Introduction

Sites Print Lab ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website sitesprintlab.shop or place an order with us. Please read this policy carefully.

2. Information We Collect

We may collect and process the following personal data:

  • Identity Data: First name, last name, company name.
  • Contact Data: Email address, phone/mobile number, postal address.
  • Transaction Data: Details of products/services purchased, payment information (processed securely by third-party payment gateways).
  • Technical Data: IP address, browser type and version, time zone, browser plug-in types, operating system and platform.
  • Usage Data: Information about how you use our website and services.
  • Communication Preferences: Your preferences for receiving marketing from us, including WhatsApp communications (only with your explicit consent).

3. How We Collect Your Data

  • Directly from you when you fill in forms on our website, place an order or contact us.
  • Automatically via cookies and similar tracking technologies when you browse our site.
  • From third parties, including analytics providers and payment processors.

4. How We Use Your Data

We use your personal data for the following purposes:

  • To process and fulfil your print and design orders.
  • To communicate about your order, delivery status and customer support queries.
  • To send you marketing communications (only if you have opted in).
  • To send WhatsApp messages regarding promotions and updates (only with your explicit opt-in consent, as per TRAI guidelines).
  • To improve our website, products and services.
  • To comply with legal and regulatory obligations.

5. WhatsApp Marketing

Where you have provided explicit consent via the opt-in checkbox on our contact form, we may contact you via WhatsApp to share promotional offers, new product updates and order-related communications. You may withdraw this consent at any time by contacting us at hello@sitesprintlab.shop or by sending "STOP" to our WhatsApp number.

6. Cookies

Our website uses cookies to distinguish you from other users and to improve your experience. You can set your browser to refuse cookies; however, this may affect how certain pages on our site function.

7. Data Sharing

We do not sell your personal data. We may share data with:

  • Service providers (e.g., couriers, payment gateways) who assist us in our operations and are bound by confidentiality agreements.
  • Analytics providers (e.g., Google Analytics) in anonymised form.
  • Regulators and law enforcement agencies where required by law.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal accounting and reporting requirements. Typically, customer data is retained for a period of 7 years in line with Indian tax regulations.

9. Your Rights

Under applicable data protection law, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request erasure of your data.
  • Withdraw consent at any time (without affecting the lawfulness of prior processing).
  • Lodge a complaint with the relevant supervisory authority.

To exercise any of these rights, please contact us at hello@sitesprintlab.shop.

10. Security

We implement appropriate technical and organisational security measures to protect your personal data. However, no transmission over the internet is entirely secure; we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be effective from the date posted on this page. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Sites Print Lab
Plot 12B, Print Hub, Industrial Zone, Mumbai – 400 001
Email: hello@sitesprintlab.shop
Phone: +91 12345 67890